Business & Deals 2010

• Firstsource inks outsourcing deal with Axis Bank
  Firstsource Solutions, a business process outsourcing company, has signed a five-year outsourcing agreement with Axis Bank.
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• SharedHR and LeClairRyan Announce Strategic Alliance
  SharedHR (www.sharedhr.com), an HR outsourcing, consulting and technology firm, today announced an alliance with LeClairRyan (www.leclairryan.com), a growing national law firm with a well-established employment law practice.
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• Unisys Announces Sale of UK-Based Insurance and Pension Processing Business
  Unisys Corporation announced today that it has sold Unisys Insurance Services Limited (UISL) to Diligenta Limited, a subsidiary of Tata Consultancy Services Limited.
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• TriZetto Acquires Tela Sourcing to Expand Business Process Outsourcing Services Capabilities for Healthcare Markets
  The TriZetto Group, Inc. today announced that it has acquired all of the voting stock of privately held Tela Sourcing, Inc., a Baltimore-based business process outsourcing (BPO) services company that offers combined U.S. and India-based outsourcing capabilities to the healthcare industry.
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• Systems America Acquires CollectiveGain, Inc.: Enhances Industry Focused SAP Capabilities
  Systems America, Inc. (Pink Sheets: SMAR), a premier provider of business process outsourcing and information technology solutions, announced today that it has acquired CollectiveGain, Inc., provider of end-to-end Business Intelligence consulting for enterprise applications.
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• Aegis plans acquisitions in Europe, Africa, Emerging Markets
  Aegis Communications Group, the business process outsourcing arm of Essar Group in India, will move ahead with its acquisition plans in the Middle East, Europe, Latin America and Africa during the next two years.
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• Teleperformance acquires beCogent
  Contact centre provider Teleperformance Group has wholly acquired UK-based contact centre business beCogent.
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• ITC and Oracle join forces in loyalty and marketing BPO services
  Global IT services & solutions company ITC Infotech, fully owned subsidiary of ITC Ltd, is working with Oracle to provide Loyalty & Marketing based BPO services.
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• BPO contract from Statoils
  Accenture has signed a five-year business process outsourcing (BPO) contract with Statoil, an international energy company with operations in 40 countries, to manage the companys Accounts Payables processes.
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• BPO deal for Infosys
  T-Mobile UK has signed a five-year outsourcing contract with Indias Infosys BPO, the BPO arm of Infosys Technologies.
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• Capgemini Brazil Acquires Sonda Procwork Business Process Outsourcing Facility
  Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, and Sonda Procwork, the Brazilian unit of Chilean IT systems integrator Sonda, today announced that Capgemini Brazil has acquired Sonda Procwork’s facility in Gaspar.
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• Infosys BPO wins shared service centre deal from Global Group
  Global Group, one of India’s leading business groups engaged in the Network Services and Telecom Tower Infrastructure business, has decided to engage Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, to provide services with regard to setting up of its Shared Service Centre (SSC).
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• CSC Signs 10-Year Contract Extension With Swiss Re
  CSC today announced a 10-year extension to its business process outsourcing (BPO) services agreement with Swiss Re, one of the world's largest and most diversified reinsurers.
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• Capgemini acquires Swedish ITO/BPO provider
  Global consulting, technology and outsourcing services firm Capgemini has acquired Swedish IT and Business Process Outsourcing (BPO) service provider Skvader Systems AB (Skvader), specialising in the provision of smart meter deployment services and smart meter managed business services.
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• Capgemini renews two application outsourcing services contract with GM
  Capgemini said that it has signed two long-term renewal contracts of $250m with General Motors (GM), to provide application outsourcing services to GM's Global Sales & Marketing and Dealer Systems by Capgemini America.
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• TalentFusion Acquires Fulbright Executive Search
  TalentFusion, a leader in the Recruitment Process Outsourcing industry, announces the recent acquisition of Fulbright Executive Search, a boutique retained search and consulting firm based in Charlotte, NC.
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• TeleTech Forms Strategic Alliance With Lithium Technologies
  TeleTech , a leading global business process outsourcing (BPO) company, has formed a first of its kind strategic alliance with Lithium Technologies, the leader in Social CRM, to develop a fully integrated solution for serving the social customer.
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• SharedHR, Triad Consultants, and HR Integrations Announce Strategic Alliance
  SharedHR (sharedhr.com), an HR outsourcing, consulting and technology firm, today announced alliances with Triad Consultants (triadcon.com), an employee and vendor screening firm, and HR Integrations (hrintegrations.com), a provider of Web-based integration for HR vendors.
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• Aon to buy Hewitt in $4.9 billion deal
  Aon on Monday agreed to acquire consulting and outsourcing group Hewitt Associates Inc. in a $4.9 billion cash and stock deal. Aon will pay $25.61 a share in cash and 0.6362 of its own shares for every Hewitt share, valuing the deal at $50 a share, or a 41% premium to Hewitt's closing price on Friday, the two companies said.
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• Mahindra Satyam unit in pact with African firm
  Mahindra Satyam(SATY.BO), formerly Satyam Computer Services, said on Wednesday its business process outsourcing (BPO) unit Mahindra Satyam BPO had entered into a partnership with Africa's Direct Channel Holding Ltd.
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• Mahindra Satyam BPO eyes acquisitions
  The board of Mahindra Satyam is believed to have given its back-office unit in-principle approval to build platform-based BPO capabilities through acquisitions.
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• Vertex Extends Global Customer Management Outsourcing Reach by Acquiring Australian Provider, PCI
  Vertex, a leading global Customer Management Outsourcing (CMO) business has announced its acquisition of fast-growing PCI which has operations in Melbourne Australia and in the Philippines.
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• Tricom all set to buy two firms
  IT services provider Tricom India today said it is in final stages of acquiring Mastiff Tech and Mastiff Internet Media Solutions.
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• Hinduja BPO arm acquires UK-based company
  Hinduja Global Solutions (HGSL), a business process outsourcing company and part of the Hinduja Group, today announced that it had bought UK-based customer relationship management company Careline Services.
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• Cognizant buys French IT company Galileo Performance news
  IT consulting and BPO services provider Cognizant said yesterday that it has acquired French IT testing consulting services provider Galileo Performance, for an undisclosed sum.
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• Xchanging buys network services firm
  Data Integration, a leading UK networking, security and communication technology provider, is joining the Xchanging empire.
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• Xcel HR Expands Midwest Presence through Acquisition of HR America
  Revealing part of its strategy of growth through acquisition during 2010, Xcel HR formally announced that it had acquired HR America.
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• Capgemini Completes Acquisition of Strategic Systems Solutions
  Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, today announced its acquisition of Strategic Systems Solutions (SSS), a global IT services and business process outsourcing firm (BPO) focused on the financial services industry.
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• TCS signs multi-year deal with Telenor Norway
  IT services, business solutions and outsourcing major Tata Consultancy Services (TCS) today announced that it has signed a multi-year outsourcing contract with telecom services provider Telenor Norway.
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• Wipro Partners with Microsoft to Deliver Global Legal Process Outsourcing Efficiencies
  Wipro Technologies, the global IT services business of Wipro Limited, today announced that its Business Process Outsourcing division has partnered with Microsoft Corporation to provide global Legal Process Outsourcing (LPO) for Microsoft's Intellectual Property (IP) portfolio.
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• BPO services provider EXL eyes buys in insurance
  BPO services provider EXL Service Holdings is looking to acquire companies in the insurance space as it looks to ramp up its onshore presence in the US.
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• HP puts brakes on horizontal BPO with ExcellerateHRO sale to ACS
  Just three months after it completed the acquisition of ACS, Xerox has purchased ExcellerateHRO (EHRO), HP's benefits administration subsidiary, signaling its high ambitions in horizontal BPO processes.
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• BlueScope Steel Renews Business Process Outsourcing Services Contract with Capgemini
  Capgemini announced today that BlueScope Steel, the leading steel company in Australia and New Zealand, has extended its existing business support services contract with Capgemini Australia until December 2016.
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• TCS, Infosys opt out of race for Aadhaar call centre contract
  The business process outsourcing (BPO) units of India's top two information technology (IT) firms, Tata Consultancy Services Ltd (TCS) and Infosys Technologies Ltd, and the country's third largest BPO, IBM Daksh, have decided not to bid for the contract to operate call centres for Aadhaar, the unique identity project.
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• Infosys prefers small cos to bigger foreign buys
  Infosys Technologies ruled out the acquisition of a large European outsourcing rival like Logica, and said the company would instead look for smaller, back office and consulting firms in Germany and France that are around 10% of the company’s revenues or up to $500 million in revenues.
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• NorthgateArinso Completes Acquisition of Convergys HR Management Division
  NIS Holdings SARL (Northgate) is pleased to announce that it has completed its acquisition of the HR Management division of Convergys, a publicly held company headquartered in Cincinnati, Ohio, and a global leader in relationship management.
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• Aegis says open to acquisitions in the domestic BPO segment
  Essar Group's IT and BPO arm, Aegis, is open to acquisitions in the Indian BPO segment which would help it grow rapidly in its core business, a top company official said.
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• Temenos and Capgemini Form Strategic Alliance
  Temenos, a leading provider of banking software and Capgemini, Financial Services USA, Inc, a global business unit of Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, today announced they have entered into a strategic alliance to significantly enhance the global sales, service and delivery capabilities for Temenos core banking solutions which provide banks with unparalleled richness in functionality with complete front- to-back office support.
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• ACS, A Xerox Company, Enhances Its Human Resources Services Capabilities with Acquisition of ExcellerateHRO
  Affiliated Computer Services (ACS), A Xerox Company, today announced a definitive agreement to acquire ExcellerateHRO, LLP (EHRO), a global benefits administration and relocation services provider, from Hewlett-Packard Company.
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• Genpact, Mastek to offer insurance solutions in US
  Top back office services provider Genpact has partnered with IT firm Mastek to jointly offer solutions for the insurance industry in the first such alliance in the Indian outsourcing industry.
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• Capgemini close to buying BoA's captive BPO arm: Sources
  Capgemini may be close to buying the captive BPO arm of Bank of America, sources told CNBC-TV18's Kritika Saxena. CNBC-TV18 learns that Capgemini is in advanced talks to buy BoA's captive BPO arm. IBM is the second highest bidder.
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• Infy eyes UK's Logica for 2.9 bn pound: report
  Infosys, according to a media report abroad, is eyeing UK-based information technology services provider Logica.
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• Aegis eyes Avaya GlobalConnect, to list on bourses: Srcs
  Essar Group’s business process outsourcing (BPO) arm Aegis is in advanced talks to acquire global business communications leader, Avaya GlobalConnect (AGC), reports CNBC-TV18's Kritika Saxena quoting sources.
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• CMS Cameron McKenna to outsource entire support staff function
  Integreon, a provider of knowledge and business process outsourcing to professional services companies, has today announced that has signed a “record-breaking” deal with legal and tax services specialist CMS Cameron McKenna.
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• BPO firm Sutherland Global buys Adventity Global
  IT outsourcing firm Sutherland Global Services on Wednesday said it has acquired India-based Adventity Global Services, the latest in a string of acquisitions in the sector.
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• Apax Partners announces outsourcing investment in Brazil
  Private equity firm Apax Partners has made its first investment in Brazil, with the announcement that it has bought a 54 percent stake in TIVIT, a supplier of IT and BPO services.
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• Cognizant buys London-based project management specialist PIPC
  IT and BPO services company Cognizant, based in Chennai, India, has today announced its acquisition of The PIPC Group, a global project management consulting firm based in London.
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• HCL teams with Stellar to tackle Australian BPO market
  India-based global IT services provider HCL Technologies has teamed up with global call centre and business process outsourcer, Stellar Asia Pacific to jointly offer business services and outsourcing services in Australia.
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• Aegis puts on hold India listing; plans to buy 3 firms instead
  Aegis Limited, the business process outsourcing (BPO) arm of the Essar Group, has put on hold its plans to list on the Indian bourses. Instead, the company is planning to acquire at least three companies — two overseas and one in India.
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• Sutherland close to buying out Adventity
  Sutherland Global Services, a multi-national BPO provider with significant offshore operations in Chennai, Kochi and Mumbai is close to acquiring Adventity, a BPO focussed on the financial services space, according to sources close to the development.
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• HCL inks $500-million deal with Merck & Co
  Delhi-based HCL Technologies has signed a $500 million (Rs 2,225 crore) strategic pact with pharmaceutical major MSD (also known as Merck & Co) for a period of five years.
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• TeamAsia acquires Outsource2Philippines
  TeamAsia, an award-winning strategic marketing communications firm based in the Philippines, announced Saturday that it is acquiring Outsource2Philippines (O2P), a firm that provides advisory services to the business process outsourcing (BPO) industry.
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• Aegis Srinagar BPO to kick off with Vodafone deal
  Aegis’s Srinagar BPO has entered into a deal with Vodafone Essar to take care of its customer call traffic from Uttar Pradesh east. The Essar Group-run firm is now hunting for partners so that the unit in the troubled Jammu & Kashmir capital can begin operations.
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• Patni wins large integrated IT and BPO services deal from Universal American
  Patni Computer Systems Ltd. (Patni) (BSE: 532517, NSE: PATNI, NYSE: PTI), a leading global IT and BPO services provider, today announced a multi-million dollar, five-year agreement for providing end-to-end policy administration services for Universal American Corp.
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• Aegis awards quality process outsourcing contract to US entity
  Business process outsourcing company Aegis on Wednesday said it has awarded a two-year quality process contract to Texas-based Customer Operations Performance Center Inc (COPC Inc).
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• KellyOCG Awarded Multi-Year Recruitment Process Outsourcing Contract by Novartis Pharma France
  KellyOCG, the Outsourcing and Consulting Group of Kelly Services, Inc., a leader in providing workforce solutions, today announced it has been awarded a multi-year Recruitment Process Outsourcing (RPO) contract by Novartis Pharma France, one of the world's largest pharmaceutical groups.
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• KKR in talks for control of Firstsource: sources
  U.S. private-equity firm Kohlberg Kravis Roberts & Co (KKR.AS) is in talks to buy a controlling stake in Indian back-office service provider Firstsource Solutions (FISO.BO), three sources with direct knowledge of the matter said.
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• Kraft signs procurement contract with Capgemini
  Kraft Foods, recent buyer of Cadburys, has signed a procurement outsourcing deal with Capgemini. The company will assume responsibility for the strategic sourcing and spend management of Kraft’s various purchasing categories.
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• Wigix Acquires Mag2U, A Leading Business Process Outsourcing Company
  Wigix, Inc. today announced that it has acquired a Shanghai-based business process outsourcing company, Mag2U, to enhance DDKU’s growing internet presence as well as provide a multi-channel marketing network to acquire, retain and service customers in China.
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• Genpact signs multi-year China deal
  Even as it signed another deal in this regard, Genpact, India’s largest business process outsourcing (BPO) company, said it was bullish on its China-to-China business and expected this to grow around 30 per cent in the long term.
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• Xchanging Signs a GBP 50 Million 3-Year Procurement Outsourcing Contract with SELEX Galilieo
  SELEX Galileo, a leader in the defence electronics market has signed a three year contract with Xchanging plc, one of the largest and fastest growing global business processors.
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• UK tax authority begins offshore outsourcing pilot in India
  UK’s tax authority, HM Revenue & Customs, is beginning an offshore outsourcing pilot in India with technology vendor Capgemini to reduce operational costs and explore ways to do more with its over $1 billion annual IT budget.
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• AXA to halt further outsourcing
  Insurance firm AXA is unlikely to outsource any more jobs this year, group HR director Sonia Wolsey-Cooper said in an interview with the Financial Times.
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• Ezwim Acquires Simmplus
  Ezwim, a leading vendor of telecom management cloud services, today announced the acquisition of Simmplus, a privately-held company based in Amsterdam and provider of telecom lifecycle management (BPO) services.
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• UniRush inks Firstsource BPO deal
  US-based prepaid debit card provider, UniRush LLC, has appointed Firstsource in a three year outsourcing agreement.
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• TechTeam Global and Orange Business Services Sign New 5-Year, Multimillion Dollar Contract
  TechTeam Global has signed a 5-year, multimillion dollar contract with Orange Business Services for global Contact Center and Business Talk Global services, both based on Business VPN, a fully-managed, secure, global IP infrastructure from Orange Business Services.
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• HCL joins hands with Wellogic
  HCL has struck a deal with healthcare technology provider Wellogic to provide interoperability and health records management solutions to the global healthcare market.
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• Intalio and MphasiS Announce Partnership to Deliver Business Process Management Solutions
  Intalio, Inc., the Enterprise Cloud Company, today announced that it is partnering with MphasiS, a leading applications services, remote infrastructure services, and business processing outsourcing (BPO) services provider, to offer Intalio|Works BPMS solutions worldwide.
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• TCS wins £600 million UK government BPO deal
  India-based IT services provider TCS has achieved a watershed in the UK public sector, with the award of a potential £600 million, ten-year IT and business process outsourcing (BPO) contract with the UK government's Personal Accounts Delivery Authority (PADA).
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• Intelenet acquires service arm of UK transport company
  Intelenet, controlled by the US private equity group Blackstone, has announced today that it has acquired the back office operations of the UK transport company FirstGroup.
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• Aditya Birla Minacs acquires UK based Compass BPO
  Aditya Birla Minacs, a global business solutions company, today announced the acquisition of UK-based Compass BPO Ltd, a leading pure-play end-to-end Finance and Accounting (F&A) services provider.
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• CCT Group Announces the Acquisition of IRT
  CCT Group Limited (“CCTG”) announces the acquisition of Interactive Response Technologies, Inc. (“IRT”).
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• NorthgateArinso Boosts Global Presence as It Acquires Human Resources Management Division of Convergys
  NorthgateArinso, the world's leading Human Resources (HR) software and services provider, is to strengthen its global position by intending to acquire the HR Management division from US provider Convergys.
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• Landmark UK pension project awarded to TCS
  The UK government has awarded a landmark contract to Tata Consultancy Services to administer Britain’s new national pension scheme. TCS will take charge for the new personal pension accounts, known as Nest, that are due to be launched in 2012.
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• MphasiS scouting for firm to boost ITO biz
  IT consulting and BPO services provider MphasiS Ltd is scouting for a company with revenues in the region of $45-60 million, and having a good presence in the cloud computing space, with a view to growing its Infrastructure and Technology Outsourcing (ITO) business, according to industry sources.
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• Mega Deals: $1 billion outsourcing contracts may come to India
  Large outsourcing contracts worth up to $1 billion look set for a comeback this year, as companies from segments like retail, banking, telecom and utilities, apart from government bodies, seek to cope with renewed demand for their services and also lower their operational expenses.
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• British equity firm invests $50m in Filipino KPO
  Emerging markets private equity investor, Actis, has recently signed a $50 million investment deal with Integreon, a Mumbai-based outsourcing firm backed by Ayala Corporation of Philippines.
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• Capegemini scouts for acquisitions in infra BPO space
  Capegemini Global CEO, Paul Hermelin, says they are looking at acquisitions both in India and globally and could close a deal outside the country within this year. He stated that the company is looking at acquistions in the infrastructure and business process outsourcing space.
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• Aamal establishes a new joint venture with ECCO Outsourcing
  Aamal Company Q.S.C. ("Aamal"), one of the GCC's fastest growing diversified conglomerates, has signed a partnership agreement with a leading Egyptian contact centre and Business Process Outsourcing services provider "ECCO Outsourcing" to establish "ECCO Gulf," a Doha based Company specialising in the provision of outsourcing services to the local and regional market.
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• EXL looks to buy US-based insurer
  Business process outsourcing (BPO) company EXL Service is eyeing buys in the US in the insurance domain with captives having annual revenue between $25 and $30 million (Rs 115-140 crore).
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• Dibon Acquires ARO Inc a BPO Company with Expertise in Insurance Healthcare and Financial Outsourcing Services
  Dibon BPO Inc the business process outsourcing subsidiary of Dibon Holdings today announced the acquisition of ARO Inc a Kansas City based BPO Company.
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• MAXIMUS Acquires Canadian-Based DeltaWare
  MAXIMUS, a leading provider of government services, announced today that it has acquired Canadian-based DeltaWare Systems, Inc. (DeltaWare), a premier developer of health administration management systems for the government health care market.
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• EightyTwenty Insight and Everest Group Inc. form a strategic alliance
  Everest Group Inc, the global consulting and research firm is acquiring a significant interest in the sourcing advisory company, EightyTwenty Insight.
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• Firstsource Signs Three-Year Deal with UNIRUSH LLC
  UNIRUSH is the leading issuer of prepaid Visa debit cards in the U.S.
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• Walgreens announce BPO deal with Genpact
  US drugstore chain Walgreens has signed a ten-year outsourcing agreement with Genpact in a move that will involve transferring at least 500 jobs. 
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• Genpact co acquires Symphony Marketing Solutions
  BPO major Genpact today announced the acquisition of Symphony Marketing Solutions (SMS) for an undisclosed amount, which will help the former expand its position across retail, pharmaceutical and consumer packaged goods industries.
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• Suncorp Group extends Unisys BPO deals
  Australian bank Suncorp Group has extended its two BPO agreements with Unisys to provide services across Australia.
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• Genpact in talks to acquire Intelenet Global Services
  Private equity investors in the country’s top back-office firm Genpact have initiated talks to explore a potential acquisition of Intelenet Global Services, at least two people familiar with the discussions told ET last week.
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• NorthgateArinso & Neller join forces to become HR & payroll solutions leader in Australasia
  NorthgateArinso, a leading global Human Resources (HR) software & services provider, today announced the acquisition of Australian HR and payroll solution provider, Neller Pty Ltd.
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• FT Print buys UDM to form £26m BPO group
  FT Print has acquired rival print manager UDM Print Management to form a £26m-turnover group and is now gearing up to take on the top end of the business process outsourcing (BPO) market.
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• Unisys Reaches Agreement to Sell Health Information Management Business to Molina Healthcare
  Unisys Corporation (NYSE:UIS) announced that it has signed an agreement to sell its health information management (HIM) business to Molina Healthcare, Inc. for approximately $135 million in cash (see also Unisys Corporation).
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• Wipro announces engagement with British American Tobacco
  Wipro Technologies announced on Wednesday it has entered into a multi-year outsourcing engagement with tobacco company British American Tobacco to help the company improve the effectiveness and efficiency of application support services.
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• IBM partners with Convergys for US Census BPO
  IBM has signed a business process outsourcing (BPO) contract with Convergys to provide customer service and data accuracy services for the upcoming 2010 US census, in a project that will need more than 1,500 agents.
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• BMO Capital Markets signs business process outsourcing agreement with BancTec
  BMO Capital Markets, the investment and corporate banking arm of Canada-based BMO Financial Group, has signed a long-term business process outsourcing agreement with BancTec, a provider of document and payment processing solutions and services.
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• Microsoft partners with arvato to deliver global business process outsourcing efficiencies
  Microsoft has signed a global business process outsourcing partnership with arvato AG, one of the world's largest internationally networked media and communication services providers.
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• TCS signs Rs 230-cr BPO deal
  Tata Consultancy Services (TCS) bagged a $50 million (around Rs 230 crore) deal in the platform-based business process outsourcing (BPO) unit.
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• TCS, Infy, Wipro losing contracts to emerging rivals
  Emerging nearshore rivals, including Ness Technologies of Israel, CPM Braxis of Brazil and Mexico-headquartered Softtek are increasingly becoming attractive for top outsourcing customers such as GE, Citibank and several others seeking to work with local, specialised vendors instead of sending all projects to offshore locations like India.
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• Walgreens, Genpact ink 10-year outsourcing deal
  US' largest drugstore chain Walgreens on Thursday (7 Jan) announced a 10-year outsourcing deal with India’s BPO provider Genpact. 
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• SourcingBoard, LLC Acquires The Frampus Group
  SourcingBoard announced today that principal members of The Frampus Group (TFG) have joined SourcingBoard, completing the acquisition of TFG.
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• Capgemini expands BPO agreement with Syngenta
  Capgemini UK plc, a subsidiary of the Capgemini Group, has extended and renewed its Business Process Outsourcing (BPO) contract with Syngenta, the world’s leading crop protection and seeds producer for the agricultural industry.
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