Leadership & People 2010

• Barclays Shared Services appoints Chowdhary as CFO
  Barclays Shared Services, a subsidiary of Barclays Bank Plc, on Wednesday said it has appointed Subhajit Chowdhary as Chief Financial Officer of the company.
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• Infosys to expand back office operations in Poland
  Infosys Technologies is set to expand its back office operations in Poland in the next two years to offer business process outsourcing (BPO) services to more European and global clients, a senior official of the IT bellwether said Monday.
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• Firstsource Announces Expansion Of Healthcare Leadership Team
  Firstsource Solutions ("Firstsource"), a leading global business process outsourcing (BPO) provider, today announced the expansion of the senior leadership team for its healthcare business.
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• Veteran Industry Analyst Euan Davis joins Horses for Sources
  Horses for Sources (HfS), a leading analyst advisory firm covering business process outsourcing (BPO) and information technology outsourcing (ITO), announce a series of executive hires to support an expanding global remit.
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• WNS Appoints Ronald Strout as Chief of Staff and Head - Americas
  WNS (Holdings) Limited, a leading provider of global business process outsourcing (BPO) services, today announced that the company has appointed Ronald Strout as Chief of Staff and Head, Americas.
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• EquaTerra Names New Finance and Accounting and Procurement/Supply Chain Advisory Practice Leads as Markets Increasingly Pursue a Range of Service Delivery Transformation Options
  EquaTerra, a global business advisory firm, today announced it has appointed Rick Bertheaud to lead its Finance and Accounting (F&A) Advisory practice, and Sarah Pfaff to lead its Procurement and Supply Chain Advisory group.
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• Stellar Appoints CIO To Lead Call Centre Outsourcing Technology Stratey
  Stellar, a global expert in Managing Customer Relationships, today announced that Farid Jarrar has been appointed Chief Information Officer of Stellar’s Asia Pacific business.
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• Firstsource Solutions expands its footprint to Australia
  Firstsource Solutions Ltd, the business process outsourcing (BPO) firm promoted by the country’s largest private bank, ICICI Bank Ltd, is expanding its footprint to Australia, said its new chief executive Matthew Vallance.
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• Mahindra appoints new associate VP for Europe
  Global consulting and IT services provider Mahindra Satyam, the brand identity of Satyam Computer Services has appointed Gaurav Gupta as associate vice president, Strategic Partnerships in Europe for the Aerospace and Defence sector.
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• TriNet Hires Seasoned Cadence Executive as CFO
  TriNet, the country's largest private provider of human resources outsourcing solutions to small businesses, today announced the appointment of William Porter as Chief Financial Officer.
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• Brightstar Names Toby Mannheimer as Senior Vice President - Global Human Resources
  Brightstar Corp., a global leader in services and solutions for the wireless industry, announced today the appointment of Toby Mannheimer as senior vice president – global human resources.
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• Genpact plans to double US headcount in 2-3 years
  Offshore BPO major Genpact is planning a major ramp-up of its ‘onsite' presence by doubling the US workforce to 2,000 professionals in the next 2-3 years.
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• Stream Global Services Names Kathryn Marinello Chief Executive Officer
  Stream Global Services, Inc. (NYSE/AMEX: SGS) ("Stream"), a premium business process outsource (BPO) service provider specializing in customer relationship management for Fortune 1000 companies, today announced that its Board of Directors has named Kathryn V. Marinello Chief Executive Officer, a Director of the Company and Chairman of the Board.
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• Alcatel-Lucent appoints new India country head
  Alcatel-Lucent has appointed Munish Seth as country head for its Indian business, he will report to Rajeev Singh-Molares, president of the Asia-Pacific region.
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• Hinduja Global appoints three top executives
  BPO services provider Hinduja Global Solutions today said it has appointed three top executives a move to expand its top management team.
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• BPO firm Cognizant expands operations
  INDIAN-OWNED business process outsourcing (BPO) firm Cognizant is expanding its existing 200-seat facility to 600 seats just months after it started operations in the country.
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• Genpact Expands Leadership in Asia to Drive Growth
  Genpact Limited, a global leader in business process and technology management, announces that it has bolstered its leadership team in Asia to strengthen its growth strategy in China and Japan, including a focus on the China-to-China market.
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• JG Summit ventures into BPO business
  JG Summit is going into the business process outsourcing (BPO) business as demand for high-quality BPO services continues to rise.
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• Capgemini India hires 10,000 people in 2010, to recruit 7,000 more
  Bullish on strong growth prospects in India, global IT consultancy Capgemini has hired 10,000 people so far in 2010 and plans to recruit another 7,000 by the year-end.
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• Darren Simons Joins SourceRight Solutions as Vice President and General Manager of Recruitment Process Outsourcing
  SourceRight Solutions, a division of SFN Group, Inc. today announced it has appointed Darren Simons to serve as vice president and general manager of Recruitment Process Outsourcing (RPO).
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• EquaTerra Taps HR Veteran Mark Trepanier to Lead HR Practice
  EquaTerra, a global business advisory firm that specializes in optimizing IT and business processes, today announced it has appointed managing director Mark Trepanier as its North American HR Practice lead.
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• Xchanging expands presence in South East Asia
  As part of its global expansion, Xchanging plc (LSE: XCH), one of the largest and fastest growing global business processors, has relocated its Singapore operations to a new flagship centre.
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• Capgemini names head of Capital Markets for UK and North America
  Capgemini announced that Aloke Paskar has been named Head of Capital Markets sector for North America and the UK.
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• Tata Consultancy Services bets on the growing economy of Peru
  Tata Consultancy Services (TCS) (BSE: TCS.BO, NSE: TCS.NS), a leading IT services, business solutions and outsourcing firm, has opened a new office in the Peruvian capital, Lima with the purpose of rendering IT, BPO and consulting services in Peru.
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• iBridge, LLC Adds Three New Experts in Operations to Offices in Beaverton, Oregon and India
  iBridge LLC, an information management and Business Process Outsourcing (BPO) company serving the legal, healthcare, manufacturing and financial services industries, has expanded its operations personnel with the addition of three new employees in its offices in Beaverton, Ore. and India.
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• Capgemini Names Head of Capital Markets for North America and the U.K.
  Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, today announced that Aloke Paskar has been named Head of the Capital Markets sector for North America and the U.K.
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• NorthgateArinso Appoints euHReka Business Development Director
  NorthgateArinso, the global provider of HR systems and services, has appointed Brad Everett as its new euHReka Business Development Director.
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• UST Global Announces Opening of Pittsburgh Office
  UST Global®, a leading provider of services and solutions for Global 2000 enterprises, announced today the opening of its Pittsburgh office.
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• Xchanging appoints new Global Head of Service
  Xchanging plc (LSE:XCH), one of the largest and fastest growing business processors, has appointed Thomas Sasse as Global Head of Service.
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• Friedrich Froeschl Is New Mphasis Chairman
  Bangalore-based information technology and business process outsourcing (BPO) company, Mphasis announced that Dr. Friedrich Froeschl, an independent Director on its Board as the new Chairman of the company.
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• Convergys to hire 3,600 workers
  Business process outsourcing industry frontrunner Convergys Philippines is expanding 5 of its existing stations and opening 3,600 additional jobs.
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• Infy closes BPO in Bangkok
  The business process outsourcing (BPO) arm of India’s second-largest information technology services company, Infosys, has shut its centre in Bangkok, which it had acquired from Philips. The centre was primarily handling the back-office works of Philips globally.
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• Innovation Group Strengthens US Leadership Team
  The Innovation Group plc (LSE: TIG.L), ('Innovation' or 'the Group'), a global provider of enterprise software and business process outsourcing solutions to the insurance, financial services, motor and fleet industries world-wide, is pleased to announce two new appointments to the U.S. management team.
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• Firstsource names Shalabh Jain as COO Asia Business Unit
  Leading BPO player Firstsource Solutions today said it has appointed Shalabh Jain as Chief Operating Officer (COO) for its Asia Business Unit.
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• Patni strengthens EMEA team
  Global IT and BPO services provider Patni Computer Systems Ltd, announced today that it has appointed Avtar as its new head of delivery for the EMEA region.
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• Mahindra Satyam's Manish Mehta to join Capgemini
  Manish Mehta, the chief delivery officer of Mahindra Satyam and one of the top management staff helping the company recover from the Satyam financial fraud, is set to join multinational rival Capgemini, he confirmed to ET.
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• Egypt Appointed Offshoring Destination of the Year
  Egypt has been awarded the title of Offshoring Destination of the Year, by the European Outsourcing Association.
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• Mastek Appoints Mrinal Sattawala As Group President
  Global IT solutions and services outsourcing provider, Mastek announced appointment of Mrinal Sattawala as group president.
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• NorthgateArinso Boosts Global Executive Team
  NorthgateArinso, the global provider of HR systems and services, has appointed Paul Hutchison as its new vice president of global service delivery.
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• EquaTerra's Cindy Cardwell Named to Recruitment Process Outsourcing Alliance Board
  EquaTerra today announced that Cindy Cardwell, EquaTerra Project Director, HR Advisory Services, was elected to the Recruitment Process Outsourcing Alliance (RPOA) Board of Directors.
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• Veteran Real Estate and Facilities Management Advisor Doug Burr Joins EquaTerra
  Today EquaTerra announced that Doug Burr, a real estate and facilities management (RE&FM) advisor with more than 15 years of industry experience in both outsourcing and consulting, has joined its RE&FM Advisory Practice.
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• MphasiS launches BPO operations in Raipur
  IT firm MphasiS on Tuesday announced the launch of a 500-seater Business Process Outsourcing (BPO) centre in Raipur, Chhattisgarh.
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• Firstsource to open new contact centre in Middlesbrough
  Firstsource, a leading global provider of Business Process Outsourcing (BPO) solutions, announced today its intention to expand into Middlesbrough, by setting up a new contact centre, which will employ more than 500 people.
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• Wipro BPO Executive: See No Impact From Europe Economic Concerns
  Wipro BPO, the business process outsourcing division of Wipro Ltd. (507685.BY), Wednesday said it isn't seeing any impact from the current economic situation in Europe and expects business to grow from the Continent.
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• Capgemini Appoints Sue Watts Head of Americas Outsourcing Services
  Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced that Sue Watts has been appointed head of the company’s Americas Outsourcing Services business unit.
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• Chad Carlson to Join StarTek as Executive Vice President and COO
  StarTek (NYSE:SRT) has announced that Chad Carlson will join the company in June as Executive Vice President (EVP) and Chief Operating Officer (COO).
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• EquaTerra's Mark Trepanier Named to HROA North American Board
  EquaTerra today (19 May) announced its continuing leadership support of the HROA by the election of three of its HR leaders to the boards of the HR Outsourcing Association (HROA).
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• Firstsource appoints Aashu Calapa as Country Manager, India
  Firstsource Solutions, a global provider of business process outsourcing (BPO) services, announced that Aashu Calapa, Executive Vice President, Human Resources, has been promoted to President HR and Country Manager, India.
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• Garlands collapses with loss of 1,100 jobs
  Garlands Call Centres has gone into administration with the loss of 1,100 jobs in the North-east of England.
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• Capgemini to hire over 4,000 by June
  Capgemini, the Paris-based IT services and consulting company, plans to hire more than 4,000 people for its India operations during this quarter, according to a senior official of the company.
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• Accentia Technologies to enter Legal Process Outsourcing domain
  Accentia Technologies Limited, a leading Business Process Management Company offering managed services in Healthcare Receivables Cycle Management (HRCM), e-Publishing, Data Processing / Warehousing has announced its decision to enter into Legal Process Outsourcing domain, initially through acquisitions of companies operating in US/India, UK/India and Canada/India geographies.
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• Tech Mahindra plans overseas BPO centres
  IT and BPO services provider Tech Mahindra plans to set up BPO centres overseas during this year, with North America amongst the likely locations for the launch.
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• HCL Technologies Announces Rahul Singh as President - Business Services
  HCL Technologies Ltd. announces the appointment of Rahul Singh as President - Business Services and Corporate Vice President HCL Technologies.
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• Three Prominent Business Leaders Named to ReSource Pro's Board of Advisors
  ReSource Pro, the leader in insurance business process outsourcing, announced the appointments of Jagdish R. Dalal, F. Warren McFarlan, and Nader J. Samii to its newly-formed Board of Advisors.
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• CBay plans to shift half of its work to India
  CBay Systems — a leading healthcare BPO, that services nearly 40% of the US hospital market — is looking to become a $1-billion company and shift nearly half its work to India in the next two years.
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• TeleTech Names Joe Bellini as Executive Vice President and Chief Sales Officer
  TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of technology-enabled business process outsourcing (BPO) solutions, today announced that it has appointed Joe Bellini to serve as Executive Vice President and Chief Sales Officer.
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• HCL: BPO overhaul, steady margins vital for growth
  HCL Technologies reported a better-than-expected net profit growth during the March ’10 quarter on account of strong business volumes and lower foreign exchange losses. But the slack in its BPO division marred operating profit and overall profitability.
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• 30-Year Information Technology (IT) Veteran Joins EquaTerra’s IT Advisory Group
  EquaTerra, a business advisory firm known for helping companies optimize internal support functions across the globe, today announced that Terrie Rollins, a strategic technology professional with 30 years of experience, has joined the company as executive director of its Information Technology (IT) Advisory group.
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• iGate to recruit 500 more in next 6 months
  The Nasdaq-listed company iGate has said it is planning to recruit 500 people in the next six months to support its expanding operations.
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• Denise Peppard Joins CSC as Vice President and Chief Human Resources Officer
  CSC named Denise Peppard vice president and chief human resources officer, effective April 3, 2010. Peppard will report to CSC Chairman, President and Chief Executive Officer Michael W. Laphen.
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• Infosys sorts out HR snafu, offers 2-digit raise, to hire 30,000
  Infosys Technologies is back to hiring ways, after a year of mid-single-digit increments and a practical freeze on freshers.
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• Firstsource CEO Ananda Mukerji to step down
  Firstsource, a business process outsourcing service provider, said that Ananda Mukerji, MD and CEO would be stepping down from his current position on July 27, 2010.
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• €3.5m Abtran investment brings 300 jobs
  Three hundred high-value jobs will be created over the next three years in Cork following a €3.5m investment in R&D by business process outsourcing (BPO) firm Abtran.
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• Ceridian Unveils Plans to Expand, Create 200 New Jobs in the West of Scotland
  Ceridian, a provider of HR outsourcing services, said that it has unveiled its plans to expand its West of Scotland-based operation and expects to create 200 new jobs over the next five years.
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• Xchanging expands management team In Asia
  Xchanging (LSE: XCH), a large, fast growing business processor, today announced the appointment of William Woo as Managing Director for South East Asia region.
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• iVoice USA changes name to Conexion One
  iVoice USA, a provider of contact center outsourcing solutions and award-winning interactive technology solutions, announced today that it has changed its name to Conexion One.
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• Brian Walker Joins EquaTerra to Lead IT Consulting Practice
  EquaTerra today announces that Brian Walker has joined the company to lead its Information Technology (IT) Consulting practice as Managing Director.
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• Everest Group Adds Key Seasoned Talent in Esposti, Andrews, Satterthwaite
  To address growing client demand for insight, knowledge and flexible approaches on how to reap maximum value from the design, implementation and delivery of outsourcing, offshoring and shared services models, Everest Group, a global consulting and research firm that comprehensively serves the sourcing market, has added depth to its team with the appointments of Carl Esposti, principal, Americas; Nick Andrews, principal, EMEA; and Hank Satterthwaite, senior vice president.
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• WNS Announces Departure of Senior Members of Management Team
  WNS (Holdings) Limited (WNS) (NYSE: WNS), a leading provider of global business process outsourcing (BPO) services, today announced the departure of two senior members of its management team, Ramesh Shah and Anup Gupta, each of whom has decided to seek opportunities outside WNS.
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• Alison Fry is new Patni HR Director- EMEA region
  Patni Computer Systems, a leading global IT and BPO services provider, today announced appointment of Alison Fry as its new Human Resources Director for the EMEA region.
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• UK's biggest BPO Capita to hire 1,200
  Capita, UK’s largest business process outsourcing firm, has shelved acquisition plan in India as BPO firm valuations in the country are very high, Simon Piling, the chief operating officer of the company told DNA Money.
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• Genpact expands presence in Romania; sets up new centre
  BPO major Genpact today said it will expand its presence in Romania by acquiring a new facility in the city of Cluj-Napoca. 
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• Stream Global Services Celebrates Opening of New Service Center in Egypt
  Stream Global Services, Inc., (NYSE/AMEX: SGS), a premium business process outsourcing (BPO) service provider specializing in customer relationship management for Fortune 1000 companies, today announced its continued global expansion with the inaugural opening of its new service center in Cairo, Egypt.
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• Everest Group Appoints Industry Expert Michael Fraley to Head Expanded Shared Services Practice
  To meet the rising demand for best practice advice in the design, implementation and delivery of Shared Services functions, Everest Group, a global consulting and research firm, has appointed Michael Fraley to lead the firm’s expanded Shared Services Practice.
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• Srivastava to hire more at Convergys
  It's a long day for 46-yearold Sukant Srivastava, but work doesn't seem to tire the managing director and country manager of Convergys India.
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• Seasoned Real Estate and Facilities Management Expert, Allen Schwartz, Joins EquaTerra's Expanding Real Estate & Facilities Management Advisory Practice
  As real estate and facilities management solutions become go-to solutions for leading North American companies, EquaTerra will be poised to meet this growing demand.
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• PayPal to double Asian presence by end of 2010
  PayPal has announced plans to extend the number of its employees in Asia Pacific to over 2,000 by the end of the year, with the creation of more than 100 new jobs at the company’s headquarters in Singapore.
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• Patni Computers sets up North American hub for BPO operations in Texas
  Global IT and BPO services provider, Patni Computer Systems, today said it has set up a new North American hub for Business Process Outsourcing (BPO) operations in El Paso, Texas.
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• Vodafone set to slash 375 jobs
  Vodafone has revealed plans to make hundreds of employees jobless as it seeks to ‘remove layers’ between the company and its customers.
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• Solartis Expands Insurance Services to Include Business Process Outsourcing
  Solartis, Inc. (Solartis), a leading provider of insurance policy administration software and services, announces the expansion of its services to include Business Process Outsourcing (BPO) for insurance companies and their distribution partners.
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• Capgemini names Strategy Director
  Cyril Garcia was appointed to the position of Strategy Director of the Capgemini Group, a role which will see Cyril Garcia join the Group Executive Committee.
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• StarTek expands operations with another 1,000 new jobs
  Business Process Outsourcing (BPO) services provider StarTek will recruit an additional 1,000 Filipino employees to support its second facility being put up in Quezon City.
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• EXL to open BPO units in Noida and Jaipur SEZs
  ExlService Holdings, Inc., a leading provider of outsourcing and transformation services, on Monday announced plans to set up two new delivery centers in Noida and Jaipur in India.
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• Aegis plans Rs 400-cr expansion
  The Ruias of Essar will invest nearly Rs 400 crore in rolling out the first batch of Aegis campuses in India. The new campuses will be sprawling tech parks housing BPO units, entertainment facilities, gyms, swimming pools and residential complexes.
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• Solartis Expands Services to Include BPO
  Solartis, a provider of insurance policy administration software and services, has announced the expansion of services to now include Business Process Outsourcing targeted to insurance companies and their distribution partners.
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• INTERVIEW: Serco To Enter Business Process Outsourcing Market
  U.K. support services provider Serco PLC (SRP.LN) is setting up competition with rival outsourcing provider Capita Group PLC (CPI.LN) as it plans to enter the business process outsourcing market, Chief Executive Christopher Hyman said Friday.
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• EquaTerra Appoints 22-Year Consulting Authority, Ron Walker, to Lead Its Rapidly Growing Real Estate & Facilities Management Advisory Practice
  To meet the rising demand for quality real estate and facilities management efforts by corporations globally, EquaTerra, a business advisory firm known for helping companies optimize internal support functions, announces the expansion of its Real Estate & Facilities Management Practice (RE & FM).
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• Competition forces L&T Infotech into BPO market
  Software exporter, L&T Infotech has announced it plans to provide business process outsourcing, (BPO) in addition to its existing portfolio of services.
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• CSC Appoints Peter Allen to President of Global Sales and Marketing
  CSC has appointed Peter Allen to president of Global Sales and Marketing. Effective immediately, Allen will be responsible for directing CSC sales and marketing strategies worldwide to help sustain CSC's competitive advantage in bringing service offerings to market.
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• Stream Global Services Appoints Vice President of Learning and Development
  Stream Global Services, Inc., (NYSE AMEX:SGS), a premium business process outsourcing (BPO) service provider specializing in customer relationship management for Fortune 1000 companies, has announced that it has appointed Deborah Keeman to vice president of learning and development.
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• Outsourcing provider Convergys switches CEOs
  Business services outsourcing provider Convergys Corp. has changed its leadership.
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• TechTeam Global Appoints Life Sciences Services Director
  TechTeam Global, Inc., (Nasdaq: TEAM), a worldwide provider of information technology outsourcing and business process outsourcing services, announced today that it has named Guido Roumans as director of global life sciences services.
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• Capgemini appoints CEO for US public sector business
  Capgemini said that Joe Moye has been appointed chief executive officer of Capgemini Government Solutions LLC, a member of the Capgemini group.
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• StarTek Announces Philippine Expansion
  StarTek, Inc. (SRT: NYSE), a leading provider of high-value business process outsourcing (BPO) services, announced today the recent signing of a lease for a new customer care facility in the Eton Cyberpod Corinthian business center.
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• Intelenet Launches Its First Centre in Mainland Europe
  Intelenet Global Services Pvt. Ltd. (Intelenet) today announced the launch of a new centre in Krakow, Poland. This 150-seater facility, located in the Southern part of Poland, will enhance the company’s near shore capabilities in Europe and increase its global footprint to 35 centres.
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• WNS Appoints Keshav Murugesh Chief Executive Officer
  WNS (Holdings) Limited (WNS) (NYSE: WNS), a leading provider of global business process outsourcing (BPO) services, today announced that its Board of Directors has appointed Keshav Murugesh to the position of Chief Executive Officer and elected him to the Board.
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• Liberata appoints Lee Nicholson as Sales & Marketing Director
  Liberata, the leading provider of business process solutions to the UK public sector, is pleased to announce the appointment of Lee Nicholson as Sales & Marketing Director.
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• CPEhr Appoints Joshua Sable, Esq., as Its Corporate General Counsel
  CPEhr, a Los Angeles-based human resources outsourcing firm and Professional Employer Organization ("PEO"), is pleased to announce the appointment of Joshua Sable, Esq., as its General Counsel.
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• Stream Global Services Appoints Vice President of Product Management
  Stream Global Services, Inc., (NYSE Amex: SGS), a premium business process outsourcing (BPO) service provider specializing in customer relationship management for Fortune 1000 companies, today announced that it has appointed Michelle Brown to vice president of product management.
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• Matthew Vallance appointed to Board of Firstsource Solutions
  Matthew Vallance has been appointed as Joint Managing Director to the Board of Firstsource Solutions Ltd (NSE:FSL, BSE:532809), a leading global business process outsourcing (BPO) company, as the company reports third quarter growth in revenue, operating EBIT and profit after tax.
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• Convergys to Expand BPO Operations in Cebu
  Convergys, one of the leading players in the Philippines business process outsourcing (BPO) industry, looks forward to expanding its operations in Cebu, an executive said.
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• Wolters Kluwer Appoints Peter Cook as CIO for Wolters Kluwer Global Shared Services Europe
  Wolters Kluwer, a market-leading global information services and publishing company focused on professionals, announced today that the company has appointed Peter Cook as Chief Information Officer (CIO) for the company’s European Global Shared Services (GSS) organization, effective immediately.
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• TriNet Elects New Board Chairman
  TriNet, a provider of payroll, benefits and human resources outsourcing solutions to small businesses, today announced that its founder and former CEO Martin Babinec transitioned his role of board chairman on January 1 to fellow board member Ray Bingham, a TriNet Director since July 2008.
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• HDFC Standard Names Former Infosys BPO Head Its Chief Executive
  India's HDFC Standard Life Insurance Co. Monday named Amitabh Chaudhry its managing director and chief executive.
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• Liberata appoint Martin Trainer as Chief Financial Officer
  Liberata announces the appointment of Martin Trainer as Chief Financial Officer and to the Executive Board. Martin will report to Liberata Chief Executive Officer, Dermot Joyce.
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• EquaTerra Expands in Michigan
  EquaTerra, a business advisory firm known for helping companies optimize internal support functions across the globe, opens a Global Solution Center (GSC) in Grand Rapids, Michigan.
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• IBM to scale up India BPO operations; plans to hire 5,000
  Betting big on the India story, global IT giant IBM plans to scale up its BPO operations in the country and would hire 5,000 staff this year.
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• WNS Appoints Adrian Sibaja as Head of Costa Rica Operations
  WNS (Holdings) Limited (NYSE: WNS), a leading provider of global business process outsourcing (BPO) services, today announced that Adrian Sibaja has been appointed to lead the company's operations in Costa Rica.
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• IDC Report Profiles HR BPO Providers
  IDC has released a new MarketScape report that profiles and ranks prominent providers in the HR business process outsourcing or “BPO” market.
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