Business & Deals
CCT Group Announces the Acquisition of IRT
(Business Wire) - CCT Group Limited (“CCTG”) announces the acquisition of Interactive Response Technologies, Inc. (“IRT”).
Following a business combination signed today, CCTG has completed the acquisition of IRT. The business combination creates a world-class contact center & BPO organization with strong characteristics as highlighted below:
- complementary state-of-the-art onshore, offshore and nearshore capabilities delivered by facilities in United States, Philippines, and Panama;
- enhanced executive team focused on quality, overseeing close to 6,000 professionals, operating across the globe; and
- well-diversified, blue-chip base of Fortune 100 clients and partners.
Founded in 1993 and headquartered in Ft. Lauderdale, Florida, IRT is a leading provider of state-of-the-art contact center & BPO services. IRT has facilities in the states of Florida, Texas, and Oklahoma, and employs 2,700 contact center professionals. IRT’s customers are Fortune 100 companies in the financial services, telecommunications, healthcare, insurance, retail, transportation, utility, and education industries, all of whom leverage IRT’s technology and human resource leadership to deliver value-added solutions and services. IRT’s service offerings include customer service, sales, technical support, customer loyalty and retention, acquisition and business-to-business programs.
CCTG is a holding company focused on a portfolio of BPO and contact center investments around the globe, with its majority investor being funds advised by HSBC Private Equity (Asia) Limited (“HPEA”). A division of HSBC Group’s global private equity business, HPEA is one of the most experienced private equity groups in Asia having invested more than USD1 billion in approximately 100 companies over the past fifteen years.
Richard Eychner, IRT’s President, said: “We are excited to join CCTG’s group of companies given the complementary offshore and nearshore capabilities, corporate culture and work ethic. We look forward to leverage the broader global footprint to propel the combined companies’ growth.”
Paul Kang, Managing Director of HPEA and Director of CCTG, said: “We welcome the addition of IRT’s strong management team to CCTG. We are enthusiastic of the combined companies’ growth prospects given the expanded geographical footprint and the ability to provide an enhanced menu of services and technological capabilities to the clients and partners of CCTG and IRT.”
Jonathan Rosenberg, CCTG’s Chief Executive Officer, said: "This transaction provides the group with a substantial onshore USA presence, with excellent facilities and a talented and experienced management team; IRT perfectly complements our current offshore portfolio presence. We support IRT management’s vision and look forward to working with the team to continue expanding IRT’s domestic presence and industry leadership in the United States.”
Warren H. Golden, Cyber City Teleservices President, said: “This transaction represents an exciting combination of dynamic businesses. The business combination creates a world-class organization with strong onshore, offshore and nearshore capabilities supported by a strong management team and shareholder base.”
The CCTG group of companies currently consists of:
Cyber City Teleservices (CCT) – CCT is a leading provider of offshore CRM services and solutions located in the Philippines, with a current capacity of 2,300 customer interaction seats in a campus style environment. The company utilizes highly-educated college graduates contact center professionals coupled with state-of-the-art CRM software tools. CCT enjoys high employee loyalty with less than a 3% monthly employee turn over rate. With strong customer retention strategies, CCT services US clients in the direct response, catalog, retail, financial services and telecommunication industries. Operating 365 days 24/7, CCT handles over USD30 million dollars per month in retail transactions authenticated on line with all major credit cards as well as check debit payments.
Cyber City Teleservices Marketing Inc (CCTM) – CCTM is the marketing and sales arm of CCTG, headquartered in Hackensack, New Jersey. The CCTM team also works closely with the group’s clients for the post-sales, customer activation process along with its offshore counterparts. CCTM will now service the sales, marketing and client activation needs for all of the CCTG operating companies.
CCT Panama Inc (CCTPM) – CCTPM is a leading BPO and contact center service provider located in Panama City, Panama. The company is focused on serving the Spanish-language needs of the group’s clients. CCTPM deploys a state-of-the-art IP platform supported by an agent capacity of 500 FTEs.
eSolutionNow, LLC (ESN) – ESN is a premium provider of CRM and e-business solutions. Supported by a world-class team of professionals, ESN has a proven track record in designing, implementing and deploying mission-critical call center applications, disaster management, e-commerce and knowledge management solutions. ESN has developed a full suite of call center products that are deployed throughout CCTG and are available for license.
